John Deere Connected Support™
- Check on work in progress or help an operator in need with Remote Display Access.
- With machine alerts, you or your dealer can promptly identify problems.
- Let your dealer connect with your machine to diagnose what’s needed to keep you running.
Features
SERVICE ADVISOR™ REMOTE
Allows your dealer to remotely analyze Diagnostic Trouble Codes in near real time so technicians arrive on-site with the right parts and the right tools to quickly repair your machine.
An industry exclusive, Expert Alerts is a proactive monitoring system that automatically notifies dealers (with a customer’s permission) of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem.
With your consent, your dealer can remotely assist you with in-cab display setup and adjustments for optimal machine performance.
What do you need to get connected
To enable Connected Support, your machine must be factory-equipped or field-installed with the following:
- JDLink™ 4G MTG
- MTG/JDLink-Equipped Machine*
*Model Year 2011-2013 Large Ag Machines can be upgraded with a 4G MTG field kit.
*Model Year 2014 – Current Large Ag Machines are currently enabled with Connected Support Technology.
Also make sure you have a valid MyJohnDeere account and appropriate partnerships set up in the John Deere Operations Center. Contact your local C & B Operations dealer if you have questions or want to learn more.